Refund Policy

Last updated: April 22, 2026

Thank you for choosing PrivateCay. Please read this Refund Policy carefully before purchasing a subscription.

14-Day Money-Back Guarantee

If you are not satisfied with PrivateCay, you may request a full refund within 14 days of your initial paid subscription charge. Contact us through the feedback form on our home page with your account email and we will process the refund to your original payment method.

Why We Have This Policy

We offer a 14-day free trial with full access to all features and widgets — no credit card required. The trial plus the 14-day money-back window on your first paid charge gives you clear time to evaluate whether PrivateCay is a fit.

Billing Errors

If you believe you were charged in error (e.g., a duplicate charge or an incorrect amount), please contact us within 14 days of the charge. We will investigate and, if the charge was made in error, issue a correction promptly.

Renewals

Subscription renewals (charges that occur at the start of each new billing period after your first) are non-refundable. You may cancel your subscription at any time before the renewal date from your account settings to prevent the next charge. Partial billing periods are not refunded.

Cancellation

You may cancel your subscription at any time. Upon cancellation, you will retain access to paid features through the end of your current billing period. No further charges will be made after cancellation. Refunds are issued only as described in this policy.

Contact

If you have questions about this Refund Policy or believe a billing error has occurred, please contact us through the feedback form on our home page.